Regional Operation Center

ROC functions:

1. Establish agreed handover procedures and test suites with the middleware integration team and the Core Infrastructure Centres;
2. Validate new middleware releases and documentation provided by the integration team. This will include the performance of acceptance testing by the ROCs on a variety of platforms;
3. Develop expertise in the use of GRID middleware to facilitate the diagnosis of problems experienced by users or Resource Centres;
4. Seek approval from the EGEE Grid Operations Management Team and Core Infrastructure Centres for deployment of accepted middleware releases;
5. Distribute approved middleware releases to Resource Centres and Core Infrastructure Centres;
6. Assist Resource Centres to deploy GRID middleware and to develop the technical and operational procedures to become part of the GRID;
7. Distribute operational monitoring and authorisation and accounting tools to Resource Centres;
8. Operate call centres to deal with technical queries from local users and Resource Centres, filtering out and resolving purely local problems not associated with the GRID infrastructure;
9. Refer unresolved operational problems to the layer II Core Infrastructure Centres;
10. Refer unresolved middleware problems to the middleware activity;
11. Refer application-specific problems to the appropriate user community or virtual organisation, involving the user and applications support activities;
12. Operate a distributed query and problem tracking database system to keep a single EGEE GRID-wide log of all reported problems and solutions;
13. Provide GRID Operations training for staff at Resource Centres;
14. Work with Operations Management to make recommendations for improvement of the Grid infrastructure.

• A. Kryukov (SINP-MSU)

• Yu.A. Lazin (IHEP)

• http://grid.sinp.msu.ru/grid/rc/main